AGENCY PARTNER FAQ

Every question agency owners ask us.

146 straight answers on white-label Amazon and TikTok Shop delivery, from confidentiality and reporting to onboarding and proof.

Trust & vetting 25
What is a white label Amazon service?

A white-label Amazon partner runs strategy and day-to-day execution on your clients' Amazon and TikTok Shop accounts under your agency's brand. You own the client and set your price. CommerceKind's in-house team handles PPC, SEO, listings, creative, account management and TikTok Shop, and every deliverable carries your name. For around four years we've worked as the back office for several top US agencies.

How can I trust that you know what you are talking about, what is your experience?

For around four years we've been the back office for several top US agencies, managing 50+ Amazon and TikTok Shop brands on their behalf. Across our portfolio we've generated $100M+ in revenue for client brands, worked with 60+ brands and managed $3M+ in monthly ad spend. We're an Amazon SPN Certified Partner, rated 4.4/5 on Trustpilot.

Also asked: What proven experience do you have in our industry and service type? · What experience does your team have with brands of my clients' size?

What makes your approach different from other Amazon PPC agencies?

We work as a revenue partner, not a task vendor. We own growth on your clients' accounts with an in-house team (no freelancers), flat fees with 0% of ad spend, a dedicated partner manager with Slack access, and white-label reporting from day one. We can also sit client-facing under your brand, help you launch the service line, and white-label audits for your sales pipeline.

Also asked: How are you different from generalist agencies that added TikTok Shop?

What types of businesses do you work with on a white label basis?

Agencies, consultants and e-commerce advisors whose clients sell on Amazon or TikTok Shop. White-Label Delivery suits agencies with 3+ Amazon clients or those ready to pitch Amazon. Referral suits agencies that meet Amazon needs they don't service. Co-Management suits agencies with in-house Amazon talent that need more capacity.

Also asked: Who are your white-label Amazon services designed for? · Who is not a good fit?

How does a white-label Amazon service setup work?

After an intro call with our CEO, we build your white-label reporting templates, set up your partner workspace and agree how we'll communicate. We sign an NDA at whatever point suits you, before or after the first call. Then your first client goes live: we handle strategy, execution and reporting end to end, and you add clients as you grow, with no extra overhead on your side.

Also asked: How does the white-label model work? · What does your partner onboarding look like?

Is the agency legit?

Yes. CommerceKind LLC is a US company headquartered in Jacksonville, Florida, and an Amazon SPN Certified Partner, with a 4.4/5 rating on Trustpilot. For around four years we've been the back office for several top US agencies, managing 50+ Amazon and TikTok Shop brands for them, and we've generated $100M+ in revenue for client brands.

Also asked: Are you a real company with a US entity?

Where are you based?

CommerceKind LLC is headquartered in Jacksonville, Florida, USA. Our team is fully in-house and serves agencies and brands remotely. Our strategies are built for the US Amazon marketplace, where most of our track record is.

Do you subcontract any of the work?

No. All work is done by our own in-house team, with zero outsourcing. No freelancers, no Upwork or Fiverr, no hidden second layer of subcontractors. That's the first thing we tell agencies to check when vetting any white-label partner.

Also asked: Where is the work done, who does it, and what are their qualifications? · Is any strategy or campaign work outsourced? · Is the work done in-house or subcontracted again? …

What questions should I ask during the vetting process?

Ask who does the work and whether it's in-house, whether they're SPN-listed, for a sample report and cadence, how access is granted (Amazon's own tools, not passwords), how they're paid (flat fee or percentage of ad spend), what the exit terms are, and whether you can pilot with one client.

Also asked: How do I vet a white-label Amazon agency before signing?

Is hiring an Amazon PPC agency worth it?

It's worth it when better decisions, recovered time and specialist management create more value than the fee. For agencies, a white-label partner adds Amazon revenue to existing clients without hiring risk. That only holds if the partner is in-house, transparent and tied to results, not ad spend.

What is the difference between a freelancer and an agency?

A freelancer usually covers one or two areas, such as PPC or listings, and leaves gaps when they're busy or gone. A white-label partner gives you a coordinated in-house team, SOPs, reporting and backup coverage. Ours also gives you a dedicated partner manager and no lock-in.

Also asked: Should my agency use a white-label partner or a freelancer for Amazon?

What do agencies expect from a white label fulfillment partner beyond pricing and delivery?

Agencies want reliability, clear communication, real visibility and zero client-facing risk. We deliver that with a dedicated partner manager, direct Slack access, weekly updates and decks, branded reporting, an NDA whenever it suits you, and a team that can stay invisible or work client-facing under your brand.

Has anyone actually had a smooth white-label partnership?

The ones that work share a few things: one clear point of contact, scope written down, a regular reporting rhythm and full visibility. That's how we're built: a dedicated partner manager, Slack access, a 90-day plan for each client, weekly updates and written SLAs.

Which PPC agency can handle multiple client accounts B2B with proper onboarding, dashboards and weekly optimization?

That's our core model. We're the back office for several top US agencies, managing 50+ brands for them, with structured onboarding, partner dashboards, weekly optimization and updates, and white-label reporting.

How long have you been doing white-label work for agencies?

Around four years. In that time we've become the back office for several top US agencies, managing 50+ Amazon and TikTok Shop brands on their behalf, working behind the scenes or client-facing under their brand.

Do you have Trustpilot or Clutch reviews from agency partners?

Yes. CommerceKind is rated 4.4/5 on Trustpilot from 13 reviews, and client video testimonials are on our site. We're also an Amazon SPN Certified Partner, which you can check in Amazon's own directory.

Are you an Amazon Ads verified partner?

CommerceKind is an Amazon SPN (Service Provider Network) Certified Partner, which you can check in Amazon's own directory. Pair that with an in-house team, flat fees and branded reporting when you're comparing partners.

What red flags should I look for in a white-label Amazon partner?

Watch for subcontracted or unnamed teams, guaranteed results before any account review, shared-password access, pricing as a percentage of ad spend, no sample reports, and vague exit terms. The opposite of each is what to look for, and it's how we operate.

Can I do a paid pilot on one client first?

Yes. Most partners start with a single client, almost as a trial, with no lock-in contract. Once you've seen the reporting, communication and results, you add accounts at your own pace.

Why should I outsource Amazon instead of hiring in-house?

An in-house Amazon team means hiring and managing PPC managers, SEO specialists, copywriters, designers and account-health experts, and a freelancer usually covers only one or two of those. A white-label partner gives you a coordinated in-house team, refined SOPs, reporting templates and tools from day one, with no hiring risk, no capacity ceiling and no lock-in.

Who founded the company and what is their Amazon background?

CommerceKind is led by CEO and co-founder Hamza Muneer, with COO and co-founder Muhammad Shahbaz. Every partnership starts with an intro call with our CEO. There's no sales script, just a direct conversation about your agency, your clients and fit.

Is white-label Amazon management legit or a race to the bottom?

It works when the partner is a revenue partner rather than the cheapest vendor: an in-house team, real proof, branded reporting, clear exit terms and no conflicts with your client relationship. That's the model we've run for partner agencies for around four years.

Can I visit or video-tour your office?

Our new About page includes a video of our office and team. You'll also meet our CEO on the intro call, which comes with no sales script, just a direct conversation.

Do Shopify agencies usually white-label Amazon, and how does that partnership work?

Agencies whose clients sell on Amazon or TikTok Shop, including Shopify, Google Ads, Meta, SEO, email and web design agencies. You keep the client and the brand. We deliver the marketplace work. Many partners start with one client to test it.

Also asked: Do Google Ads agencies usually white-label Amazon, and how does that partnership work? · Do Meta ads agencies usually white-label Amazon, and how does that partnership work? · Do SEO agencies usually white-label Amazon, and how does that partnership work? …

What's the difference between white-label and outsourced Amazon management?

Outsourcing hands work to a vendor. White-label means the work is delivered as your agency's own: your brand on every report and email, your client relationship and your pricing. We go further as a revenue partner, owning growth on the account, not just tasks.

Confidentiality & client ownership 7
Will my clients know you are involved?

No, not unless you want them to. We work as an invisible back office: every report, email, deck and dashboard carries your agency's brand, and the CommerceKind name never appears anywhere your client can see. We've done this for partner agencies for about four years, behind the scenes or client-facing under your brand, whichever you prefer.

Also asked: Will my client know AMZOS is involved? · Will my e-commerce agency clients know their Amazon PPC is managed by you? · Will my clients know that you are handling the work? …

How do you handle client confidentiality?

We sign an NDA at whatever point suits you, before or after the first call. Under our Terms of Service, both parties keep proprietary, business and technical information confidential, and we never disclose client performance data, strategies or business information without consent. Amazon data accessed with the brand's authorization is used only to serve that brand, and is never sold, licensed or shared.

Also asked: How will you protect our brand and stay invisible to our clients? · How do you handle data security, compliance, and confidentiality? · How do you keep client data confidential internally?

Do you compete with our agency for the same clients?

No. We're the back office for partner agencies, not a rival pitching their clients. Your agency owns the client relationship, we work under your brand, and we sign an NDA at whatever point suits you. Exact client-protection terms are written into each partner's service agreement.

Also asked: Do you compete with us for other services? · Will you ever contact my clients directly?

Who owns the client relationship in a white-label arrangement?

The brand owns its account and data. Your agency owns the client relationship. We work on authorized access the brand can revoke at any time.

Also asked: Who owns the client relationship if we part ways? · Who owns the campaigns, data and creative assets you build?

How do I keep from losing a client after delegating work to a partner agency?

Choose a partner that works invisibly under your brand, signs an NDA whenever it suits you and keeps you fully informed, so your agency always owns the relationship and the narrative. That's our model, with weekly updates and dashboards so you're never caught off guard.

What happens to client data when the contract ends?

The brand owns its Seller Central account and data, and your agency owns the client relationship. We access Amazon data only through Amazon's official authorization workflow, never through shared passwords. The brand can review or revoke our access at any time from Manage Your Apps. We never use one brand's data to serve another, and never sell or share it.

Also asked: Do you share my client list with anyone?

Can you deliver Amazon PPC fully under my agency brand?

Yes. Like everything we do for partners, it's delivered fully under your agency's brand: reports, decks, communication and dashboards carry your name, never ours. We sign an NDA at whatever point suits you and can stay behind the scenes or work client-facing as your team.

Also asked: Can you deliver listing optimization fully under my agency brand? · Can you deliver A+ content fully under my agency brand? · Can you deliver account management fully under my agency brand? …

Communication: behind the scenes or client-facing 10
How will we communicate with your white-label Amazon team?

You get a dedicated partner manager, a named contact who knows your agency and clients, plus direct Slack access to the team. No ticket queues. Weekly updates arrive over Slack and email, and we fit into your existing workflow, whether that's Slack, Teams or ClickUp.

Also asked: Who will be our day-to-day contact person? · Which tools do you use for communication: Slack, email, ClickUp?

Can you match our agency's reporting and communication style?

Your choice. We can stay fully behind the scenes and give you client-ready updates to forward. Or we can be client-facing under your agency's brand, joining calls, presenting reviews and handling communication as part of your team. We adapt to each agency's expectations and handle both professionally.

Also asked: How do you handle client communication in white-label? · Who handles client communication in a white label Amazon model? · What happens on a bad day, like missing input or a deadline that won't move? …

Who owns intake and how are briefs confirmed?

A structured intake process collects the account details, goals and access up front, so there's less back-and-forth. Your partner manager confirms scope, the audit sets the baseline, and the 90-day plan of action spells out what happens, when and why. Weekly Slack and email updates flag progress and any blockers early.

Also asked: When do updates arrive and how are blockers surfaced?

How do you stop scope creep, slipping timelines and lost client feedback with a white-label partner?

One owner, written scope and a rhythm. Your dedicated partner manager owns communication, the 90-day plan defines the work, weekly updates and decks keep feedback in one thread, and written SLAs cover turnaround times and escalation.

How do you set boundaries when a white-label partner treats you like a satellite office?

Clear scope and one point of contact prevent it. We agree communication rules, reporting dates and escalation in writing during partner setup, and your dedicated partner manager owns the relationship day to day.

Do I get a dedicated account manager?

Yes. Every partner gets a dedicated partner manager, a named contact who knows your agency, your clients and your standards, plus direct Slack access to the specialists doing the work. You won't be passed to an anonymous ticket queue after the sale.

Can you write client-facing emails that I just forward?

We communicate through your agency, in your branding, so your clients only ever see your name. That can mean client-ready updates you forward, or our team writing and sending under your brand.

Can you present strategy on a client QBR under my brand?

Yes. We prepare branded, client-ready decks for every weekly review, and we can present strategy on client calls as part of your team, under your agency's brand.

Can you join my agency's Slack workspace?

Yes. We plug into your workflow: direct Slack access, Slack or Teams channels for Co-Management, and we can work inside your existing tools. You also get access to our ClickUp workspace and dashboards.

How do you handle a client who is unhappy with performance?

You're never left explaining poor results without facts. Weekly updates and dashboards show exactly what we're doing and why, the 90-day plan sets shared expectations, and your partner manager and written escalation process make sure concerns are acted on quickly. If you want, we can join the client conversation under your brand.

Pricing models & margins 11
Is there a minimum account size or contract?

No minimum. There are no minimum clients and no volume minimums: you can start with one client and scale to fifty. Our standard model is month-to-month with no lock-in unless a written agreement says otherwise.

Also asked: What is your minimum ad spend requirement? · What is the minimum engagement? · What's the minimum client size? …

Can I choose only the services I need?

Yes. Engagements are scoped to what each client needs. Start with white-label PPC or listing optimization only, then add full account management, creative or TikTok Shop later. You can begin with a single client and no lock-in contract.

Also asked: Can we white label just one service or do we need a full package?

What do your white label Amazon services include?

Partners can resell Amazon PPC (Sponsored Products, Brands, Display), Amazon SEO and listing optimization, A+ content and creative, full Seller Central account management, brand protection, product launches, Vendor Central support, DSP and TikTok Shop management, plus Walmart marketplace support. You own the client relationship and set your own price.

Also asked: What white-label Amazon services do you provide? · What Amazon services can my agency offer through white label partnerships?

What are your white-label Amazon pricing and contract options?

Partners choose revenue share, fixed retainer or a hybrid. We work on flat fees and never charge a percentage of your clients' ad spend, so your margins stay predictable and our incentives stay tied to results. Pricing depends on scope and portfolio, so we quote it on the partner call.

Also asked: How is pricing structured and what will our real margins look like? · How should white-label pricing be structured? · What pricing structure should I expect for white-labelled PPC: flat fee or percentage of ad spend? …

How does the commission structure work?

Through the Referral Partnership, agencies, consultants and e-commerce advisors refer brands they don't service and earn a recurring referral commission on every engagement. Referral partners also get CRM access for tracking, co-marketing materials and priority deal support, with no volume minimums.

Also asked: Do you offer referral commissions if I send you clients?

What does a TikTok Shop agency cost?

Pricing is scoped to your portfolio and services, so we quote it on the partner call rather than publishing a rate card for agencies. What's fixed: flat fees, never a percentage of ad spend, with revenue-share, retainer or hybrid structures available.

Also asked: What is included in the fee? · How much does Amazon PPC management cost? · How is white label Amazon DSP priced? …

Do you take equity or revenue share?

Yes. Partners can choose revenue share, fixed retainer or a hybrid, depending on how your agency is set up. Either way, we never take a percentage of your clients' ad spend.

What margin can I realistically make reselling your services?

You set your own client pricing, and we don't dictate it. Because we charge you a flat fee, never a percentage of ad spend, your cost per account is predictable and you control the margin. On the partner call we'll walk through how other agencies package the service.

Also asked: How much should my agency charge clients for white-label Amazon PPC? · How much should my agency charge clients for white-label listing optimization? · How much should my agency charge clients for white-label A+ content? …

Can I pass the cost through at whatever price I want?

Yes. You own the client relationship and set your own pricing. We charge you a flat fee, never a percentage of ad spend, and what you bill is your decision.

What does it cost to launch a brand-new Amazon product for my client?

Product launches are part of what agencies resell through us, with launch strategy, listings, creative and PPC built and reported under your brand. Scope and cost depend on the product and category, so we quote them on the partner call.

Is ad spend ever billed through you?

No. We work on flat fees and take 0% of ad spend. Percentage-of-spend pricing rewards spending more, while our job is to grow sales and keep ad costs lean.

Reporting 7
How does white label reporting work?

Every report carries your logo and format, built around each client's KPIs. Each client starts with a full audit and a 90-day plan of action. After that you get weekly progress updates over Slack and email, branded decks for weekly reviews, and monthly reports covering revenue, ACoS, ranking movement and strategic highlights. With the brand's authorization, we add Brand Analytics and Search Query Performance data.

Also asked: How do you handle reporting? · What reporting do you provide and how often? · How do you handle client reporting under our brand? …

What metrics do white label Amazon PPC reports include?

Monthly reports cover revenue, ACoS, ranking movement and strategic highlights, built around the KPIs that matter to each client. With the brand's authorization we add Amazon Brand Analytics and Search Query Performance data. Weekly updates and branded review decks explain what changed and what happens next, so your team can answer any client question with confidence.

Also asked: Which metrics do you report: ACoS, TACoS, ROAS, organic rank?

Does your reporting tie ad spend to actual profit, not just ACoS?

Our reporting is built around each client's KPIs, and we use Sellerboard for P&L reporting, so profit can sit alongside revenue, ACoS and ranking movement. We grow sales while keeping ad costs lean, which is why we never charge a percentage of ad spend.

Also asked: Do you report on profit, not just revenue?

Do you provide white-labeled reports with my logo?

Yes. We build your white-label templates during partner setup, using your logo and format, and tailor each report to that client's KPIs. Because reports come to you first, you can add your own commentary before forwarding. CommerceKind never appears on them.

Also asked: Can I add my own commentary before sending reports to clients? · Can reports be customized per client?

How often do you send reports: weekly or monthly?

Partners get weekly progress updates over Slack and email, branded client-ready decks for every weekly review, and a monthly white-label performance report. Each new client also starts with an audit report and a 90-day plan of action, so expectations are set from day one.

Also asked: What reporting cadence works best for agency clients?

Do you include Search Query Performance insights in reports?

Yes. With the brand's authorization, Amazon Brand Analytics and Search Query Performance data feed into the reports. Our in-house SQP Growth Reporter tracks search query performance over time.

How do you report Amazon PPC work to my agency?

It's reported the same way as all our partner work: weekly progress updates over Slack and email, branded weekly review decks, and a monthly white-label report covering what changed, the results and next steps. All of it carries your logo and format.

Also asked: How do you report listing optimization work to my agency? · How do you report A+ content work to my agency? · How do you report account management work to my agency? …

Onboarding & speed 7
How do I become a white label partner?

Book a partner call or fill in the Apply to Partner form with your agency details, number of Amazon clients and preferred model. We respond within 24 hours. You'll speak with our CEO directly, with no sales script, just a straight conversation about fit, your clients and how we'd plug in.

How quickly can I onboard a new Amazon client?

White-label setup takes under 2 weeks, from signed agreement to your first branded report. After that, each new client account is onboarded in 5 to 7 business days, covering the audit, keyword research, strategy build and team assignment. Priority onboarding for agency portfolios can take accounts live in 48 to 72 hours.

Also asked: What does the onboarding process look like? · How quickly can you start after signing? · How fast can you start on a new client account?

What does the kick-off meeting cover?

Yes. Partnerships start with an intro call with our CEO, then partner setup, where we align on reporting templates, workspace and communication. Each client then gets an audit, strategy build and a 90-day plan of action that your team reviews.

Also asked: Is there a kickoff call with my team?

What do you need from me to onboard a client?

Our structured intake collects what we need up front: account access through Amazon's own permission tools, the client's goals and KPIs, and any history or constraints. From there we run the audit, keyword research and strategy build, assign the team and deliver the 90-day plan.

Can you take over mid-month from a previous agency?

Yes. Every takeover starts with a full audit that documents the account's current state: health, PPC structure, listings and gaps. Then a strategy build and 90-day plan, with standard onboarding in 5 to 7 business days, so the transition is structured, not chaotic.

Also asked: Can you take over from my client's previous Amazon agency smoothly?

How do you document the account's baseline before changes?

Every onboarding starts with a full Amazon audit documenting account health, PPC structure, listing quality and opportunity gaps, then a 90-day plan of action. That gives you a clear baseline before any changes, and a record your client can see.

How fast can you onboard a client for listing optimization?

New client accounts are onboarded in 5 to 7 business days, covering the audit, keyword research, strategy build and team assignment. Priority onboarding for agency portfolios can take accounts live in 48 to 72 hours. For TikTok Shop, the shop can be live within 48 hours of onboarding.

Also asked: How fast can you onboard a client for A+ content? · How fast can you onboard a client for account management? · How fast can you onboard a client for TikTok Shop management? …

Results & proof 10
How long does it take to see results from your PPC management?

Our first priority is fixing what's draining spend and building the plan. The audit and 90-day plan of action set expectations from day one, and weekly updates show progress as it happens. How quickly outcomes move depends on the account's starting point, catalog, inventory and margins, so we don't promise a fixed timeline before reviewing the account.

Also asked: How long until we see results from PPC changes?

Can you guarantee a specific GMV?

No responsible partner guarantees a specific ACoS, sales figure or rank, because too much sits outside advertising: pricing, inventory, reviews and demand. What we do commit to is the process: a full audit, a 90-day plan, weekly optimization and updates, written SLAs and transparent branded reporting.

Also asked: What can realistically be promised? · Can an Amazon PPC agency guarantee results? · What KPIs do you commit to?

Can you show case studies with specific metrics, timelines and before-and-after data?

Yes. Our agency page shows real proof: a Featured Account dashboard ($550K to $663K, +20.5%), $100M+ revenue generated for client brands, 60+ brands, a 4.4/5 Trustpilot rating, and video stories from clients. Real screenshots only, never mockups.

Also asked: Can I see examples of real deliverables, not just case studies? · Can you show real dashboard screenshots, not mockups?

How can case studies be verified?

Ask for the baseline, the period measured and how metrics were defined. Our dashboard proof uses real screenshots: our Featured Account went from $550K to $663K (+20.5%). On the partner call we can walk through the numbers behind it.

How long should agency performance take to evaluate?

An initial audit and the 90-day plan come early, so priorities and milestones are clear from the start. Meaningful outcome evaluation then depends on data volume, seasonality and the account's starting point. Weekly updates let you judge progress continuously.

What results have you delivered for agency partners?

We focus on profitable growth: grow sales while keeping ad costs lean, measured in the reports you send your clients. Our Featured Account dashboard on the new agency page shows $550K growing to $663K (+20.5%). Across our portfolio we've generated $100M+ in revenue for client brands. We don't guarantee specific outcomes before reviewing an account.

Also asked: What is your average ACoS improvement?

How much revenue have you generated for client brands?

We've generated $100M+ in revenue for client brands, worked with 60+ brands and managed $3M+ in monthly ad spend. For partner agencies specifically, we manage 50+ Amazon and TikTok Shop brands as their back office. We're rated 4.4/5 on Trustpilot from 13 reviews.

Do you have video testimonials from partners?

Yes. Client video testimonials are on our reviews and agency pages, and our Trustpilot page holds a 4.4/5 rating from 13 reviews, quoted exactly as written.

How do you prove growth came from your work?

Through transparency: an audit baseline before changes, a 90-day plan, weekly updates on what we changed, and monthly reports linking those changes to revenue, ACoS and ranking movement.

What results can I expect from your Amazon PPC in 90 days?

We don't promise fixed 90-day outcomes before reviewing an account. What you get in the first 90 days is a full audit, a written 90-day plan of action, weekly execution and updates, and branded reporting that shows the movement. Our track record: $100M+ revenue generated for client brands across 60+ brands.

Also asked: What results can I expect from your listing optimization in 90 days? · What results can I expect from your A+ content in 90 days? · What results can I expect from your account management in 90 days? …

Team & expertise 9
Do you manage Vendor Central and Seller Central?

Yes, both. We manage Seller Central (3P) and Vendor Central (1P), including 1P purchase orders, chargeback and shortage disputes, retail margin protection and Vendor Central advertising. All of it can be delivered under your agency's brand.

Do you work with brands in all categories on Amazon?

We've managed Amazon accounts across a wide range of categories, and health and supplements is where our expertise is particularly strong. Tell us your client's category on the partner call and we'll be straight with you about fit.

Also asked: What types of brands do you work with? · Do you specialize in any categories like supplements or beauty?

Who manages the account after the sales call?

A dedicated partner manager is your named contact. They know your agency, your clients and your standards, and you also get direct Slack access to the specialists working on each account. You won't be handed off to a junior coordinator after the sales call.

Also asked: Who exactly manages my account day-to-day, not just who sold the contract?

Will I be handed to a junior manager after the sales call?

No. Every partnership starts with our CEO, and every partner gets a dedicated partner manager who knows your agency and clients, plus direct Slack access to the specialists doing the work.

How do you train your team on Amazon policy changes?

Our team works in Amazon and TikTok Shop every day across 60+ brands, and our SOPs have been refined over years of real account management. That's what keeps execution consistent when platforms change.

Also asked: How do you maintain quality as you grow?

Do you have experience with 7- and 8-figure brands?

Yes. We already manage 7- and 8-figure brands and have managed $3M+ in monthly ad spend, so large accounts aren't an experiment for us. We also take on growing and early-stage brands.

Also asked: Can you handle enterprise-level brands?

Do you handle restricted categories like supplements and topicals?

Yes. Health and supplements is where CommerceKind's expertise is particularly strong, and agencies with supplement or wellness clients can white-label our team for PPC, listings and full account management. We've also managed accounts across a wide range of other categories.

Also asked: Do you have experience with supplements brands on Amazon?

Who on your team handles Amazon PPC and how experienced are they?

It's handled by specialists on our in-house team, coordinated by your dedicated partner manager. We've been doing this for partner agencies for around four years across 50+ brands. On the partner call, you can meet the people who'd work on your accounts.

Also asked: Who on your team handles listing optimization and how experienced are they? · Who on your team handles A+ content and how experienced are they? · Who on your team handles account management and how experienced are they? …

Do you have experience with beauty brands on Amazon?

We've managed Amazon accounts across a wide range of categories, with particularly strong expertise in health and supplements. Share the client's category and goals on the partner call, and we'll show you relevant experience and be honest about fit before you pitch it.

Also asked: Do you have experience with pet products brands on Amazon? · Do you have experience with home & kitchen brands on Amazon? · Do you have experience with apparel brands on Amazon? …

PPC 10
How do you set ACoS targets for my clients?

We set targets per client and per product, around margins and goals rather than one account-wide number. Our goal is to grow sales while keeping ad costs lean, which is also why we charge flat fees and take 0% of ad spend. Targets are agreed in the 90-day plan and tracked in your branded reports.

Also asked: How do you balance ACoS versus TACoS growth?

What Amazon Ads campaign types do white label specialists manage?

We manage Sponsored Products, Sponsored Brands and Sponsored Display, plus Amazon DSP through our Amazon Marketing Services offering, alongside Vendor Central advertising. We optimize weekly, give every account a dedicated PPC manager, and have managed $3M+ in monthly ad spend. Everything is reported under your brand.

Also asked: Can the specialist manage Amazon PPC for FBA and FBM sellers? · Do you manage Sponsored Products, Brands, Display and DSP?

How do you define success beyond ACoS?

Success is set per client in the 90-day plan, around revenue, profitability, ranking and ad efficiency, not ACoS alone. Reports track revenue, ACoS, ranking movement and, with authorization, Search Query Performance data.

What happens when performance declines?

We diagnose before we change anything: traffic, conversion, pricing, inventory or structure. Then we explain the cause and the fix in your weekly update. Your partner manager and Slack access mean you hear about it from us first, not from your client.

How do margin and inventory affect decisions?

Ad decisions are tied to each client's margins, inventory and goals. Our reporting can connect advertising with P&L data through tools like Sellerboard, and stock or margin constraints are factored into bids and budgets.

Also asked: Does your bidding account for inventory, pricing and Buy Box status? · How do you set ad budgets for clients with tight margins?

How often should campaigns be optimized?

PPC accounts are optimized weekly, with keyword harvesting, negatives and bid changes driven by the data, and we report what changed and why in weekly updates. Our Advanced PPC Monitor flags issues between reviews so nothing drifts.

Also asked: How do you handle keyword harvesting and negatives?

Do you use bid automation software or manage manually?

Both. We use tools like Scale Insights and Perpetua alongside our in-house Advanced PPC Monitor, but strategy and decisions stay with our specialists. Software assists, people decide.

How do you structure campaigns for a new product launch?

Launch campaigns are built around the product's goals and margins: research-led keyword targeting, structured campaigns and weekly optimization, coordinated with listings and creative. Launches are something agencies regularly resell through us.

How do you approach Prime Day and Q4 ad strategy?

Promotional peaks like Prime Day and Q4 are planned into the 90-day plan, covering budgets, bids, inventory and deals, with weekly updates so your client knows exactly what's happening.

Also asked: Do you have capacity during Q4?

Can you fix an account where ACoS is out of control?

Yes. That's a common reason agencies bring accounts to us. We audit the account first to find wasted spend and structural problems, fix what's draining the budget, then rebuild toward profitable growth with weekly optimization. You'll see the changes in weekly updates.

Listings & creative 3
How do Amazon PPC specialists approach listing optimization alongside ad management?

Yes. Our listing optimization covers titles, bullets, backend keywords, A+ content and images, plus optimization for Amazon Rufus and AI search, so listings rank and convert. We also run listing A/B tests with our in-house A/B Testing Suite.

Also asked: Do you write listing copy optimized for Rufus and AI search?

Do you have a portfolio of creative work I can review?

Yes. We white-label A+ content and creative, including images, infographics and Enhanced Brand Content, plus listing copywriting and photo editing. Everything is delivered in your agency's name. Our services page shows real A+ modules and creatives we've produced.

Also asked: Do you create main images, infographics and lifestyle photos? · Can you deliver creative files in my agency's name?

Do you do keyword research for listings and backend terms?

Yes. Keyword research is built into every onboarding, alongside the audit and strategy build. Our team uses tools including Data Dive, Helium 10 and Jungle Scout Cobalt, plus our SQP Growth Reporter, for titles, bullets and backend terms.

Account health 4
Do you do defensive brand campaigns?

Yes. Amazon brand protection is a core service we white-label for agencies, covering Brand Registry and protecting listings against hijackers and unauthorized sellers. It's delivered and reported under your agency's brand.

Also asked: Do you handle Brand Registry and hijacker removal? · How do you protect against listing hijacks?

How do you monitor account health daily?

Account health is part of our full Seller Central account management and is covered in every onboarding audit. Our team monitors it as part of day-to-day operations and flags issues in weekly updates, with escalation set out in our written SLAs.

Also asked: Can you fix suppressed or stranded listings?

Do you handle FBA inventory planning and restock limits?

Yes. Our full Seller Central account management covers listings, catalog, account health, brand protection and the day-to-day operational work, alongside PPC and creative, delivered under your brand. Our wider services also include Amazon ungating, reimbursement claims, store setup and FBA consulting.

How do you handle compliance and listing policies for supplements?

Our account management team handles listing compliance and account health as part of day-to-day Seller Central management, and supplements and health is a category where our expertise is particularly strong. For your client's specific category, we'll review its requirements during the onboarding audit.

Also asked: How do you handle compliance and listing policies for beauty? · How do you handle compliance and listing policies for pet products? · How do you handle compliance and listing policies for home & kitchen? …

TikTok Shop 8
What if we only need help with one part of TikTok Shop, like ads?

Yes. Engagements are scoped to what each client needs, so you can start with one piece of TikTok Shop (ads, creator affiliates, or shop setup) and expand later. It runs under your brand, with no lock-in.

Also asked: What if we already have an internal creator team?

Do you handle GMV Max ads?

Yes. We run TikTok Shop Ads, Spark Ads and GMV Max as part of white-label TikTok Shop management, alongside creator affiliates and content, all reported under your brand.

Do you handle LIVE shopping?

Yes. LIVE shopping is part of our TikTok Shop management, alongside Shop Ads, Spark Ads, GMV Max and creator affiliates. Whether LIVE fits depends on the brand and category, and we'll tell you straight on the partner call.

Also asked: Do you handle TikTok Shop LIVE selling?

How does sample logistics work?

Creator affiliate outreach and sample seeding are part of our white-label TikTok Shop management. We find and recruit creators, seed product samples and run the affiliate program, alongside content planning and Shop ads, all reported under your agency's brand.

Also asked: Do you handle TikTok Shop affiliate and creator outreach?

Do you offer white-label TikTok Shop management?

Yes. The same white-label model covers TikTok Shop: shop setup and catalog integration, creator affiliate outreach and sample seeding, content planning, LIVE shopping, and TikTok Shop ads including Spark Ads and GMV Max. All of it is delivered and reported under your agency's brand, alongside Amazon or on its own.

Can you set up a TikTok Shop from scratch for my client?

Yes. We handle TikTok Shop setup and catalog integration end to end, and the shop is live within 48 hours of onboarding. From there, we run creator affiliate outreach and sample seeding, content planning and Shop ads, connected to the client's Amazon strategy and reported under your brand.

What results have you achieved on TikTok Shop?

We manage Amazon and TikTok Shop brands for partner agencies, 50+ between the two, and run TikTok Shop connected to the client's Amazon strategy. Specific TikTok Shop case results can be walked through on the partner call.

Can you grow a supplements brand on TikTok Shop for my client?

Yes. We run the full TikTok Shop channel under your brand: shop setup and catalog, creator affiliates and sample seeding, content planning, LIVE, and Shop Ads including GMV Max, connected to the client's Amazon strategy. We'll discuss category fit on the partner call.

Also asked: Can you grow a beauty brand on TikTok Shop for my client? · Can you grow a pet products brand on TikTok Shop for my client? · Can you grow a home & kitchen brand on TikTok Shop for my client? …

Launching a new service line 9
Does my agency need Amazon expertise to use your white-label services?

No. That's the point. You bring the client relationship. We bring everything Amazon and TikTok Shop: strategy, PPC, listings, creative, reporting and the expertise behind it. We've also helped agencies launch these services from scratch, so a brand-new service line is familiar ground for us.

Can you help my agency launch an Amazon service from scratch?

Yes, and we've done it before. We've helped partner agencies launch Amazon and TikTok Shop services from scratch: shaping the offer, supporting the pitch with white-labeled audits, then delivering under your brand. You keep the client and the margin. We bring the team, SOPs, tools and reporting.

Can you help us package and price Amazon services?

Most agency Amazon packages combine PPC, listing optimization and creative, with full account management for larger brands and TikTok Shop as an add-on. We can help shape your packaging. We've helped agencies launch these services from scratch.

Also asked: What should be in an Amazon service package for e-commerce clients?

Can you train my team on Amazon basics?

Co-Management includes SOP and process documentation, specialist support and weekly collaboration calls. That's the closest thing to training your team while we work alongside them.

Do you provide SOPs we can use internally?

Yes. Co-Management partners get our SOP and process documentation, specialist support across services, our AI tool suite and weekly collaboration calls, while keeping strategy ownership in-house. White-label partners benefit from the same SOPs behind the scenes.

Is Amazon a good upsell for my Shopify clients?

Often, yes. Shopify and DTC clients usually sell, or should sell, on Amazon and TikTok Shop too. A white-labeled audit of their marketplace presence is the easiest way to open that conversation, and we deliver the work under your brand.

How do I position Amazon services to existing clients?

Lead with their numbers: a white-labeled audit of the client's Amazon or TikTok Shop presence, under your brand, showing the gaps and the upside. Then offer one service to start. We've helped agencies launch exactly this, from scratch.

Is Amazon PPC worth adding as a new service line for my agency?

For most agencies with e-commerce clients, yes. It's revenue from clients you already have, without hiring. We've helped agencies launch Amazon and TikTok Shop services from scratch, and we support the pitch with white-labeled audits. Start with one client, no lock-in.

Also asked: Is listing optimization worth adding as a new service line for my agency? · Is A+ content worth adding as a new service line for my agency? · Is account management worth adding as a new service line for my agency? …

I run a Shopify agency. How do I add Amazon services without hiring?

Partner with a white-label back office instead of hiring. You sell Amazon or TikTok Shop under your brand. We deliver the strategy, execution and reporting with an in-house team, and can support your pitches with white-labeled audits. We've helped agencies launch these services from scratch, starting with a single client and no lock-in.

Also asked: I run a Google Ads agency. How do I add Amazon services without hiring? · I run a Meta ads agency. How do I add Amazon services without hiring? · I run a email marketing agency. How do I add Amazon services without hiring? …

Audits & sales support 6
Do you offer a free audit of my current Amazon account?

Yes. Every new client starts with a full Amazon audit covering account health, PPC structure, listing quality and opportunity gaps, followed by a 90-day plan of action. For your pipeline, we also produce white-labeled audits of prospects, presented under your agency's brand, to help you win the deal.

Also asked: Do you run an audit before taking over an account?

Do you provide free audits for my prospects under my brand?

Yes. We support partners with white-labeled audits for prospects, delivered under your agency's brand. They cover account health, PPC structure, listing quality and the biggest growth gaps, so you walk into the pitch with specific, credible opportunities instead of generic promises.

Also asked: Can you audit a prospect's Amazon PPC for my sales pitch? · Can you audit a prospect's listing optimization for my sales pitch? · Can you audit a prospect's A+ content for my sales pitch? …

Can you join sales calls as my Amazon specialist?

Yes. We can join calls under your agency's brand as your Amazon specialists, and we support partners with white-labeled audits that make pitches concrete. You stay the face of the relationship, and we bring the Amazon depth.

What does your Amazon audit cover?

Our audit covers account health, PPC structure, listing quality and opportunity gaps, followed by a 90-day plan of action. For prospects, we deliver it white-labeled under your agency's brand.

Do you help me close deals or just deliver?

Both. We help you win the deal with white-labeled prospect audits and can join sales calls as your Amazon specialists under your brand. Then we deliver. We've also helped agencies launch these service lines from scratch.

How do I pitch Amazon to my existing Shopify clients?

Lead with an opportunity, not a pitch. We'll produce a white-labeled audit of the client's Amazon or TikTok Shop presence under your brand. It shows the gaps and the upside, so the conversation starts with their numbers. We've helped agencies launch these services from scratch, and you can start with one client.

Also asked: How do I pitch Amazon to my existing Google Ads clients? · How do I pitch Amazon to my existing Meta ads clients? · How do I pitch Amazon to my existing SEO clients? …

Scaling 7
Do you work with agencies in different countries?

Yes. We serve agencies remotely from our Jacksonville, Florida headquarters, and we work with agencies wherever they're based. Our track record is strongest in the US Amazon marketplace.

Can white-label Amazon services help my agency scale?

Yes. Every new client otherwise means another hire. Our in-house team and SOPs absorb the volume, so you can take on one new brand or fifty with no extra overhead on your side. Start with one client, then add accounts as you win them.

Can we white-label for multiple clients?

Yes. There's no cap. Take on one new brand or fifty. Our in-house team scales with your pipeline, and priority onboarding for agency portfolios can take new accounts live in 48 to 72 hours.

Also asked: Can you onboard several clients at once? · How many accounts can you take on from one agency? · Can you scale up quickly if I sign several clients at once?

Do you work with brands outside the US?

Our strategies are built for the US Amazon marketplace, where most of our track record is, and we serve agencies remotely. If your client sells in other marketplaces, raise it on the partner call and we'll tell you straight what we can cover.

Also asked: Do you handle international expansion (UK, Germany, SEA)? · Do you handle multiple marketplaces: US, UK, EU, Canada? · Do you support international expansion for my clients?

Can I scale down if I lose clients?

Yes. Our standard model is month-to-month with no long-term lock-in unless a written agreement says otherwise, so your portfolio with us can shrink as well as grow.

Can you support brands across Amazon, Walmart and TikTok Shop?

Yes. Alongside Amazon and TikTok Shop, CommerceKind provides Walmart Marketplace management, so a partner can cover a client's main marketplaces with one back office under its brand.

Can I start with just Amazon PPC and add more later?

Yes. Engagements are scoped per client, so start with one service and add PPC, listings, creative, account management or TikTok Shop as the client grows. There's no lock-in and no minimum client count.

Also asked: Can I start with just listing optimization and add more later? · Can I start with just A+ content and add more later? · Can I start with just account management and add more later? …

Contracts & exit 8
Is there a long-term contract?

No long-term lock-in. Our standard service model is month-to-month unless a written agreement says otherwise, and exit terms are written into each service agreement. You can start with a single client, see how we work, and expand from there.

Also asked: Do you require a long-term contract? · What is the contract length? · Do you work month-to-month?

Can we cancel mid-quarter?

Our standard model is month-to-month with no long-term lock-in unless a written agreement says otherwise, and exit terms are written into each service agreement.

Also asked: What is the notice period to cancel?

What service level agreements and quality controls do you offer?

Partners get written SLAs covering turnaround times, reporting dates and escalation processes, set out in your service agreement. Day to day, you have a dedicated partner manager and direct Slack access, so issues are raised and resolved in the open, not lost in a ticket queue.

Also asked: How do you escalate urgent issues like a suppressed listing? · What are the SLAs in your partner agreement?

What happens if we need to scale up, pause, or exit the partnership?

Standard terms are month-to-month with no long-term lock-in unless a written agreement says otherwise, and exit terms sit in each service agreement. The brand controls its own Seller Central permissions, so access can be revoked at any time. After written termination or a formal deletion request, Selling Partner data is securely purged in line with Amazon's Data Protection Policy.

Also asked: What happens if we leave? · What happens if we leave, and how does your pricing model work?

What is a white-label agreement?

A good white-label agreement covers scope, branding and confidentiality, who owns the client relationship, pricing, SLAs (turnaround, reporting dates, escalation), data handling and exit terms. Ours covers each of these, and we sign an NDA at whatever point suits you.

Also asked: What should a white label agreement include?

Should a white-label relationship be project-based or long term?

Both can work. We run on month-to-month terms with no lock-in, so you get long-term continuity without being trapped. Most partners start with one client and grow from there.

How is offboarding handled if a client leaves my agency?

The brand controls its own permissions, so access is removed cleanly when an account leaves. Under our standard month-to-month model, exit terms follow the service agreement, and after written termination, Selling Partner data is securely purged in line with Amazon's policy.

Can I pause service for a client?

Our standard model is month-to-month, so service follows your client's needs. Pause and restart arrangements are covered in your service agreement.

Tools & access 5
What software do you use for managing my account?

Our team works in the tools your clients already use, including Amazon Ads, Helium 10, Scale Insights, Perpetua, Jungle Scout Cobalt, Data Rova, Data Dive and Sellerboard. We also use our in-house AI Growth Engine, Advanced PPC Monitor, SQP Growth Reporter and A/B Testing Suite. Partners get access to our ClickUp PM workspace, Slack and dashboards.

Also asked: What tools and software do you use? · Which tools do you use: Helium 10, Jungle Scout, Pacvue?

Can you work with our existing agency tools and workflows?

Yes. We can work inside your agency's project management and communication tools, and you also get access to our ClickUp workspace, Slack and dashboards.

Also asked: Do you work inside my agency's project management tool?

What access is required and who owns the assets?

Access runs through Amazon's own user-permission and app-authorization tools, controlled by the brand owner. No shared passwords. We ask for the permissions the agreed scope needs, the brand keeps ownership of the account and data, and access can be revoked at any time from Manage Your Apps.

Also asked: Should an agency receive full Seller Central access? · What level of Seller Central access do you need? · Do you need my client's login or just user permissions? …

Do you use SP-API and how do you secure data?

Yes. We access Amazon data through Amazon's official authorization workflow (SP-API). We use each brand's data only to serve that brand, never to benchmark or serve other sellers, and never sell, license or share it. Details are on our Amazon SP-API page and in our Privacy Policy.

Can access be revoked instantly?

Yes. The brand owner can review or revoke our authorization at any time from Manage Your Apps in Seller Central. Access never depends on shared passwords.

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