Questions about white-label delivery?
Who owns the client relationship?
Your agency owns the client relationship. You lead commercial discussions and decide how we support delivery behind the scenes.
Will our clients know you exist?
We work behind your agency brand and do not contact your clients unless you want us to. You decide whether our team is introduced and how communication is handled.
How do you handle confidentiality?
We sign an NDA at whatever point suits you, before or after the first call. Client data is used only to serve that brand and is never sold or shared.
Can reports carry our branding?
Yes. Weekly updates, branded review decks and monthly reports (revenue, ACoS, rankings) all carry your logo and format.
What is the turnaround time?
Turnaround times, reporting dates and escalation are covered by written SLAs in your service agreement.
Are there minimums or lock-in contracts?
No minimum clients and no lock-in. Our standard terms are month-to-month, so you can start with one client.
How will we communicate with your team?
You get a dedicated partner manager and direct Slack access, with weekly updates over Slack and email. No ticket queues.
How fast can we onboard?
White-label setup takes under 2 weeks, from signed agreement to first branded report. Each new client account then takes 5–7 business days: audit, keyword research, strategy and team assignment. Priority onboarding for agency portfolios takes 48–72 hours.
What happens if a client leaves?
Terms are month-to-month. The brand controls its own permissions, so access can be revoked at any time, and its data is securely purged after termination.
Can we start with white label Amazon PPC only?
Yes. Start with PPC or listings only and add account management, creative or TikTok Shop later.
Can you handle overflow or just specific services?
Yes, we support overflow work, specific services and full account fulfillment. Outsource Amazon PPC, listings, launches or white label Amazon account management to match your agency’s needs.
How do we hand over existing client accounts?
Every takeover starts with a full audit that documents the account’s baseline, followed by a strategy build and a 90-day plan. Access runs through Amazon’s own permission tools.
How long has CommerceKind supported agencies?
For about 4 years. We work as the back office for several top US agencies and manage 50+ Amazon and TikTok Shop brands on behalf of partner agencies.
Can your team talk to our clients under our brand?
Yes, if you want that. Some partners keep us fully behind the scenes; others have our team handle client-facing communication under the agency’s brand. We follow the setup you choose.
Can you audit our prospects and existing clients?
Yes. We prepare white-labeled Amazon and TikTok Shop audits for your prospects and clients, delivered under your agency brand.
Can you help us launch Amazon or TikTok Shop services from scratch?
Yes. We have helped agencies launch Amazon and TikTok Shop service lines from zero, with our team, processes and reporting ready to plug in.
I run a marketing agency. Who can manage Amazon for my clients behind the curtain under my brand?
CommerceKind can. We work as your invisible Amazon team: PPC, listings, SEO, creative and account health run under your agency’s brand, with an NDA and unbranded reports. How behind-the-scenes management works.
Are you a B2B Amazon management partner that works quietly in the background for agencies?
Yes. We only work with you, never directly with your clients, and run accounts end to end in the background while your agency stays front and centre. More on our B2B partnership.
Can I outsource Amazon PPC and account management to a white label partner so my clients never know?
Yes. We manage $3M+ in monthly ad spend and run PPC and account management under your brand, with your branding on every report and our team inside your Slack. Outsourcing PPC white label.
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