Amazon loses, damages, and misprocesses FBA inventory every single day. Most sellers never recover what they are owed because the process is complex, time-consuming, and easy to deprioritize. We handle every claim type systematically so every dollar Amazon owes your business gets recovered.
FBA sellers lose between 1% and 3% of annual revenue to unclaimed reimbursements every year. That is not a small number. On a business generating $500,000 annually, it represents up to $15,000 sitting unclaimed in Amazon's system money your business has already earned but never received.
Amazon's fulfillment network processes millions of orders daily. Inventory gets lost in warehouses. Units get damaged during receiving or fulfillment. Customer returns go unreturned or arrive back in unsellable condition. Fee discrepancies appear in weight and dimension charges. Inbound shipment units go missing between your supplier and the fulfillment center. Amazon is obligated to reimburse sellers for all of these scenarios but it does not proactively notify you when it owes you money.
The reimbursement process requires sellers to identify discrepancies themselves, match them against transaction records, prepare supporting documentation, and submit claims through Amazon's case management system within strict filing windows. Each claim type has different eligibility criteria, different documentation requirements, and different deadlines. Miss the window and the reimbursement is lost permanently.
Most sellers know reimbursements exist. Very few have the time, the systems, or the expertise to pursue them consistently. The result is recoverable revenue that quietly disappears quarter after quarter while the business focuses on everything else that demands attention.
FBA sellers lose 1% to 3% of annual revenue to unclaimed reimbursements every year.
Amazon's fulfillment network processes millions of orders daily creating constant discrepancy opportunities.
Reimbursement claims have strict filing windows; missed deadlines mean permanent revenue loss.
Most sellers recover less than 30% of the reimbursements they are actually owed.
Reimbursement recovery is not a single claim type it spans every point in the FBA fulfillment cycle where Amazon can lose, damage, or misprocess your inventory. We audit and pursue every category.
Units that disappear after entering Amazon's fulfillment network, before or after being stored, are eligible for reimbursement. We identify claims by reconciling shipment records against receiving confirmations and inventory reports.
Units damaged by Amazon during receiving, storage, or fulfillment are Amazon's financial responsibility. We compare damage reports to inventory history and submit claims with appropriate proof, including warehouse and carrier damage.
When a customer refund isn't matched by a returned unit in your FBA inventory, Amazon owes you reimbursement. We identify unreturned refunds and unsellable returns through systematic reconciliation, submitting each eligible case as a claim.
Amazon charges FBA fees based on product weight and dimensions. Incorrect measurements cause overcharging. We compare Amazon's charged dimensions against actual specs and submit correction requests with full documentation.
Units lost between your supplier and Amazon's fulfillment network are among the most consistently unclaimed reimbursement categories. We reconcile shipment plans against receiving reports and submit claims for shortfalls found.
Reimbursement opportunities appear continuously as your FBA business operates. A one-time audit recovers historical claims, while monthly auditing identifies new discrepancies. Every reimbursement is captured before the window closes.
Every engagement starts with a free audit of your FBA transaction history. We identify lost inventory, damaged units, unreturned returns, fee discrepancies, and inbound shipment shortfalls going back to the beginning of the allowable filing window. You see exactly what you are owed before committing to anything.
Every identified discrepancy is matched against the relevant transaction records by our team. Claim types have different eligibility criteria and documentation requirements so we prepare each claim correctly the first time. It maximizes acceptance rates and minimizes the need for resubmission.
Claims are submitted through Amazon's case management system with full supporting documentation. Open cases are tracked actively by our team until resolution. When Amazon closes a case incorrectly or requests additional information, we respond promptly to prevent valid claims from expiring before they are resolved.
Recovered amounts are reported clearly every month with a breakdown by claim type, submission date, and resolution status. We continue monitoring after the initial recovery so new discrepancies are identified and submitted on a regular cycle. Every eligible reimbursement is captured before deadlines close the window permanently.
