Notice review
Each complaint read for type, rights owner, ASIN and claim, and checked against your listings, images and brand registration.
Amazon · Account health · IP complaintsAmazon IP complaint help
Amazon IP complaint help
get listings back and protect your account
CommerceKind is an Amazon agency that helps brands deal with intellectual property complaints. When a listing is removed for a trademark, copyright or patent complaint, our in-house team reviews the notice and your Account Health, works out whether the complaint is valid, gathers the evidence, prepares the retraction request or appeal, and fixes the listing so the same problem does not come back. We work alongside your IP attorney where legal advice is needed, and we never file false claims.
Book a strategy call ★ Trustpilot 4.4/5 · $100M+ revenue for client brands · 60+ brands managedAt a glance
- Who it’s for
Brands and sellers with listings removed for an IP complaint, a falling Account Health Rating, or repeat complaints from the same rights owner. - How we work
Notice and Account Health review first, then evidence, retraction request or appeal, and prevention. - Proof
$100M+ client revenue · 60+ brands managed in-house · $3M+ monthly ad spend
What our Amazon IP complaint service covers
Account Health check
Intellectual property policy violations and your Account Health Rating reviewed, so the most serious items are dealt with first.
Evidence file
Invoices from authorized suppliers, licences, your own trademark or Brand Registry details and listing history gathered and checked.
Retraction requests
Polite, professional requests to the rights owner when a complaint was filed by mistake or has been resolved.
Appeals
Appeals prepared with the evidence Amazon asks for when a complaint is wrong, and listing fixes made where part of it is valid.
Prevention
Titles, images, keywords and A+ Content cleaned of other brands’ marks and protected material, so complaints do not repeat.
Common types of Amazon IP complaint
| Complaint type | What it usually means | What we usually do |
|---|---|---|
| Trademark | Another brand’s name or logo used in the listing, or goods said to be counterfeit | Remove the mark from the listing, or show authenticity with invoices |
| Copyright | Images, text or designs said to be copied | Replace the content, or show you own or licence it |
| Design patent | Product said to look like a patented design | Coordinate a response with your IP attorney |
| Utility patent | Product said to use a patented invention | Coordinate with your IP attorney, including Amazon’s patent evaluation route where it applies |
| Repeat complaints | The same rights owner filing again and again | Fix the cause, request retraction and keep a full evidence record |
How we handle an Amazon IP complaint
01
Access
You grant Seller Central permissions through Amazon’s user-permission tools. No passwords.
02
Review
We read the notice, check your Account Health and tell you plainly whether the complaint looks valid.
03
Respond
We prepare the listing fix, retraction request or appeal, with your IP attorney involved where the claim is legal in nature.
04
Prevent
We clean up listings and set checks so new content does not trigger the same complaint.
$100M+
revenue generated for client brands
60+
brands managed in-house
$3M+
monthly ad spend managed
4.4/5
on Trustpilot (13 reviews)
Why IP complaints matter so much on Amazon
When a rights owner reports a listing for trademark, copyright or patent infringement, Amazon can remove the listing straight away, and the complaint counts against your Account Health Rating. Several complaints in a short time can put the whole selling account at risk. Speed matters, but so does getting the response right, because a weak appeal or an angry message to the rights owner can make things worse.
Valid, mistaken or abusive: knowing the difference
Some complaints are valid: a listing uses another brand’s name in the title, a copied image or a design that is too close to someone else’s. Some are mistakes, and some are filed to remove a competitor. We review each notice against your listings, invoices and registrations and tell you honestly which kind it is. Where it is valid, we fix the listing. Where it is wrong, we prepare the evidence and the request to retract or the appeal.
Retractions and appeals
The fastest route is often a retraction: the rights owner tells Amazon the complaint can be withdrawn. We write clear, polite requests with the facts the rights owner needs. Where that is not possible, we prepare an appeal with the evidence Amazon asks for, such as invoices from an authorized supplier or proof that you own or licence the content. For patent disputes, we coordinate with your IP attorney, including Amazon’s patent evaluation process where it applies. We do not give legal advice.
Preventing the next complaint
Most repeat complaints come from listing content: competitor names in titles or backend keywords, stock photos, borrowed A+ Content or comparison claims. We clean these up across your catalog and check new content before it goes live. See our Amazon account health management and suppressed listing pages, and Amazon account suspension help if your account is already at risk.
If you are the brand owner being copied
If others are using your trademark, images or designs, Amazon Brand Registry gives you tools to report violations. We help brands find and report infringing listings and deal with unauthorized resellers through our Amazon brand protection, Brand Registry and unauthorized sellers services.
Why brands choose CommerceKind for Amazon IP complaints
CommerceKind has helped generate $100M+ in revenue for client brands, manages 60+ brands in-house and $3M+ in monthly ad spend, is an Official TikTok Shop Partner with a 10K+ creator network, and is rated 4.4/5 on Trustpilot from 13 reviews.
Brands that work with us
A few of the 60+ brands CommerceKind works with.
Verified Client Case Studies · Real Dashboards
See the numbers behind our client turnarounds.
Every case study below comes directly from unedited Seller Central, Amazon Ads, Search Query Performance, Sellerboard, TikTok Shop, and Walmart Connect dashboards.
+102% Ad Sales · −53% ACOSPrivate Label · Full Account Turnaround
Listing-first PPC turnaround: sales doubled, ACOS cut in half
Redesigned the main image for click-through, rewrote listing copy and A+ Content to convert, then rebuilt Sponsored Products and daily bid management.
Ad Sales$14,304 → $28,911+102%
Orders798 → 1,646+106%
ROAS3.99 → 8.48+112%
ACOS25.08% → 11.79%−53%
+117% Ad Sales · −29% ACOSPrivate Label · PPC Scale & Efficiency
Scaling PPC without ACOS spikes: 117% more revenue at lower ACOS
Rebuilt campaign hierarchy and segmentation with disciplined bid rules and A+ Content so 54% more ad spend produced 117% more ad revenue.
Ad Sales$19,680 → $42,712+117%
ACOS34.03% → 24.10%−29%
ROAS2.94 → 4.15+41%
Ad Spend$6,697 → $10,294+54%
+126% Ad Sales · −40% ACOSPrivate Label · 30-Day Turnaround
One-month PPC turnaround: sales up 126%, ACOS nearly halved
Tightened listing copy and imagery in week one, cut wasted spend across unprofitable targets, and set SKU-level ACOS goals with daily bid adjustments.
Ad Sales$15,170 → $34,257+126%
Orders553 → 1,233+123%
ROAS3.62 → 6.01+66%
ACOS27.64% → 16.65%−40%
+144% Ad Sales · +141% OrdersHealth & Wellness · Rapid Volume Scale
Health & wellness brand: 2.4× sales volume while holding ROAS steady
Mapped untapped high-intent keyword pockets and expanded placement coverage while upgrading creative so sales jumped from $38K to $93K at stable ROAS.
Ad Sales$38,207 → $93,266+144%
Orders1,545 → 3,719+141%
ROAS2.55 → 2.60Held
ACOS39.19% → 38.48%Held
+118% Click Share · +106% ClicksHealth & Wellness · SQP & CTR Growth
Keyword click share more than doubled in a declining search market
Diagnosed Search Query Performance funnel drop-off and redesigned the main image around the core buyer need—doubling click share even as market volume dipped.
Keyword Clicks34 → 70+106%
Click Share0.85% → 1.85%+118%
Impressions4,353 → 6,635+52%
Imp. Share2.53% → 4.08%+61%
~$97K → ~$160K MonthlyMulti-Category · Full Account Management
Multi-product store: broke a multi-quarter plateau to hit a record month
Sequenced listing conversion upgrades, A+ Content across hero SKUs, and structured PPC review cycles—compounding from ~$97K to ~$160K in monthly revenue.
Monthly Rev.~$97K → ~$160K+65%
Perf. Index~$128K → ~$190K+49%
Timeline7 monthsJun → Jan
OutcomeAll-Time HighRecord
+906% Purchases · 9.62% ShareBaby Supplements · Keyword Dominance
Baby supplement brand: 10× keyword purchases on #1 category term
Combined SQP search-funnel analysis, buyer-language listing SEO, main image CTR work, and exact-match ranking campaigns to capture 9.62% purchase share.
Weekly Orders16 → 161+906%
Purchase Share1.17% → 9.62%+723%
Keyword Clicks95 → 516+443%
Click Share2.71% → 6.81%+151%
+$87K Net Profit · −30.6% Ad CostLarge Catalog · Profitability Turnaround
Large-scale catalog seller: +$87K net profit turnaround in one quarter
Audited SKU-level contribution margins in Sellerboard, eliminated $34K in low-margin ad waste, and reversed YoY profit trend from −31.4% to +12.5%.
Net Profit$698K → $785K+$87K
YoY Trend−31.4% → +12.5%+43.9pp
Ad Spend$111K → $77K−30.6%
Ad Savings$34,024 saved1 Qtr
£256 → £297,128 GMV · 11,827 OrdersTikTok Shop · Creator-Led Growth
TikTok Shop (GBP): from £256 to £297,128 GMV driven by affiliate creators
Built an affiliate recruitment, seeding, Discord community, and brief engine from scratch—generating £197,522 in creator-attributed GMV and 11,827 orders.
Shop GMV£256 → £297,128Window
Orders11,827In Window
Creator GMV£243 → £197,522Creators
Hero SKU£71 → £145,065Top Item
+51.9% Shop GMV · +67% OrdersTikTok Shop US · GMV & Creator Scale
TikTok Shop (US): +51.9% GMV growth in two months by widening creator base
Broke through creator concentration plateau by expanding publishing affiliates from 503 to 556 and scaling GMV Max ads behind top-converting videos.
Shop GMV$77.3K → $117.4K+51.9%
OrdersFeb → Apr+67.0%
Creator GMV$48.7K → $70.3K+44.3%
Active Sellers120 → 133+13
$1.27K → $21.6K Sales · 2.72 ROASWalmart Marketplace · Channel Expansion
Walmart Marketplace: from $1,271 to $21,646 in monthly sales & Pro Seller
Rebuilt Walmart listing quality scores from Poor to Good, cleaned up catalog structure, and scaled Walmart Connect Sponsored Search to 2.72× ROAS.
Monthly GMV$1.27K → $16,855Oct → Mar
Apr Sales$13.3K → $21,646870 Units
Ad ROAS$1.80 → $2.72+51%
Listing Score57% → 67%Pro Seller
Original Client Reviews · Unedited
Every written review from our Trustpilot page.
Read all 12 original written client reviews verbatim—linked directly to Trustpilot so you can verify every single one.
Frequently asked questions
Is there an agency that helps with Amazon IP complaints?
Yes. CommerceKind helps brands and sellers with Amazon intellectual property complaints: reviewing the notice and Account Health, gathering evidence, preparing retraction requests and appeals, fixing listings where part of the complaint is valid and preventing repeat complaints, working with your IP attorney where legal advice is needed.
What happens when I get an IP complaint on Amazon?
Amazon usually removes the reported listing and records an intellectual property policy violation in Account Health. The notice names the rights owner and the type of complaint, such as trademark, copyright or patent. Several complaints can put the account at risk, so each one should be dealt with quickly and carefully.
How do I get an Amazon IP complaint retracted?
Contact the rights owner using the details in the notice, explain the situation with facts and evidence, and ask them to submit a retraction to Amazon. Retractions only work when the complaint was a mistake or the issue has been resolved. We prepare these requests for you.
Can I appeal an Amazon IP complaint?
Yes. If the complaint is wrong, you can appeal from Account Health with evidence such as invoices from an authorized supplier, a licence, or proof that you own the content or trademark. Appeals need to address the specific claim in the notice.
Does an IP complaint affect my Account Health Rating?
Yes. Intellectual property complaints are recorded as policy violations and can lower your Account Health Rating, which is why we deal with the most serious ones first.
What if the complaint is about a patent?
Patent complaints usually need input from an IP attorney. We coordinate the listing side and the evidence with your attorney, including Amazon’s patent evaluation process for utility patents where it applies.
Do you give legal advice on trademarks or patents?
No. We handle the Amazon side: the notice, listings, evidence, retraction requests and appeals. Where a claim needs legal judgment, we work alongside your IP attorney.
How do I stop getting IP complaints?
Remove other brands’ names from titles and backend keywords, use only images and text you own or licence, buy from authorized suppliers and keep invoices, and check new listings before they go live. We set up these checks across your catalog.
Do you help outside the US?
Yes. We work across Amazon marketplaces, including the US, the UK, Canada and Europe.
Can my agency white-label IP complaint and account health work?
Yes. Agencies can offer account health and IP complaint support under their own brand through our white-label Amazon account management services, with an NDA and non-solicit first.
Listing removed for
an IP complaint?
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