Amazon handles millions of units, and some of yours will get lost, damaged or refunded without being returned. Amazon pays many of these back on its own, but not all. Here’s how to spot what you’re owed and file a claim before the window closes.
Check your Reimbursements report and Inventory Ledger every month, look for lost or damaged units, refunds where the item never came back and inbound shipments that arrived short, then open a case with the IDs and proof. Do it soon: each claim type has a deadline, and missed ones can’t be recovered.
| Claim type | Report to check | Proof to have ready |
|---|---|---|
| Lost or damaged in warehouse | Inventory Ledger, Reimbursements | SKU, dates, unit counts |
| Inbound shortage | Shipment reconciliation | Packing list, carrier proof of delivery |
| Refund without return | Customer Returns, order reports | Order ID, refund date |
| Wrong return condition | Customer Returns | Order ID, return reason |
| Fee error | Fee preview, product dimensions | Your own measurements |
Our team reviews your inventory, returns and shipment reports, files valid claims with the right evidence and follows each case through, as part of our reimbursement and FBA work. You keep full ownership of your account; we work through user access.
See what’s included on our Amazon reimbursement services page, or read how to reduce Amazon FBA fees.
Often, yes. Amazon reimburses many lost or damaged units on its own after investigating. But some cases are missed or paid at the wrong value, so it’s worth checking your reports regularly.
Each claim type has its own window, and Amazon has shortened several of them in recent years. Check the current deadline for each claim type in Seller Central Help and review your reports at least monthly so nothing ages out.
Start with the Reimbursements report, Inventory Ledger, Customer Returns and your shipment reconciliation. Comparing them shows units that went missing, refunds without returns and shipments that came up short.
The shipment or order ID, the units involved and proof such as invoices, packing lists or carrier proof of delivery. Clear, specific cases get resolved faster than vague ones.
If you have many SKUs and shipments, a service can save time. Make sure they file only valid claims, explain how they’re paid, and work with user access rather than your password.
Every case study below comes directly from unedited Seller Central, Amazon Ads, Search Query Performance, Sellerboard, TikTok Shop, and Walmart Connect dashboards.
+102% Ad Sales · −53% ACOSRedesigned the main image for click-through, rewrote listing copy and A+ Content to convert, then rebuilt Sponsored Products and daily bid management.
+117% Ad Sales · −29% ACOSRebuilt campaign hierarchy and segmentation with disciplined bid rules and A+ Content so 54% more ad spend produced 117% more ad revenue.
+126% Ad Sales · −40% ACOSTightened listing copy and imagery in week one, cut wasted spend across unprofitable targets, and set SKU-level ACOS goals with daily bid adjustments.
+144% Ad Sales · +141% OrdersMapped untapped high-intent keyword pockets and expanded placement coverage while upgrading creative so sales jumped from $38K to $93K at stable ROAS.
+118% Click Share · +106% ClicksDiagnosed Search Query Performance funnel drop-off and redesigned the main image around the core buyer need—doubling click share even as market volume dipped.
~$97K → ~$160K MonthlySequenced listing conversion upgrades, A+ Content across hero SKUs, and structured PPC review cycles—compounding from ~$97K to ~$160K in monthly revenue.
+906% Purchases · 9.62% ShareCombined SQP search-funnel analysis, buyer-language listing SEO, main image CTR work, and exact-match ranking campaigns to capture 9.62% purchase share.
+$87K Net Profit · −30.6% Ad CostAudited SKU-level contribution margins in Sellerboard, eliminated $34K in low-margin ad waste, and reversed YoY profit trend from −31.4% to +12.5%.
£256 → £297,128 GMV · 11,827 OrdersBuilt an affiliate recruitment, seeding, Discord community, and brief engine from scratch—generating £197,522 in creator-attributed GMV and 11,827 orders.
+51.9% Shop GMV · +67% OrdersBroke through creator concentration plateau by expanding publishing affiliates from 503 to 556 and scaling GMV Max ads behind top-converting videos.
$1.27K → $21.6K Sales · 2.72 ROASRebuilt Walmart listing quality scores from Poor to Good, cleaned up catalog structure, and scaled Walmart Connect Sponsored Search to 2.72× ROAS.
Read all 12 original written client reviews verbatim—linked directly to Trustpilot so you can verify every single one.
Book a strategy call. We’ll review your inventory and refund reports with you and show you where to look first.
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Amazon and TikTok Shop marketing agency for brand owners. 60+ brands managed in-house. Headquartered in Jacksonville, FL, USA.
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