Lost and damaged inventory
Units lost or damaged inside Amazon’s fulfilment network identified from inventory reports and claimed.
White-label for agenciesWhite-label Amazon FBA
White-label Amazon FBA
reimbursement for agencies
CommerceKind recovers Amazon FBA reimbursements for agencies’ clients under your agency’s brand. Our in-house team reconciles FBA inventory, customer return and inbound shipment data, files the claims Amazon owes within its current filing windows, follows up on rejected claims and reports recovered amounts in your logo and colours. We sign an NDA and a non-solicit and never contact your clients.
Book a strategy call ★ Trustpilot 4.4/5 · $100M+ revenue for client brands · 60+ brands managedAt a glance
- Who it’s for
Agencies managing FBA clients that want reimbursement recovery as an add-on service, without building reconciliation in-house. - How we work
NDA and non-solicit first, then your branding, your Slack and reports with your logo. - Proof
$100M+ client revenue · 60+ brands managed in-house · Official TikTok Shop Partner
What our white-label reimbursement service covers
Customer return discrepancies
Refunds issued where the returned unit never came back to FBA inventory, matched and claimed.
Inbound shipment discrepancies
Units shipped but not received into FBA, reconciled against shipment records and claimed.
Rejected claim follow-up
Rejected claims reviewed for missing documentation or wrong categorisation and resubmitted where valid.
Ongoing reconciliation
Regular reconciliation so new discrepancies are caught before Amazon’s filing windows close.
White-label reporting
Claims filed, approved and amounts recovered reported in your agency’s branding.
How a white-label reimbursement engagement runs
01
NDA and intake
We sign an NDA and non-solicit, then get access through Seller Central user permissions the client controls.
02
Reimbursement audit
Inventory, returns and inbound data reconciled to show what is claimable now, delivered in your branding.
03
File and follow up
Valid claims filed with supporting evidence, then tracked and escalated until Amazon responds.
04
Reconcile and report
Ongoing reconciliation and a monthly recovery report your agency sends as its own.
$100M+
revenue generated for client brands
60+
brands managed in-house
$3M+
monthly ad spend managed
4.4/5
on Trustpilot (13 reviews)
What white-label FBA reimbursement means
Amazon reimburses sellers when FBA inventory is lost, damaged, or not returned after a refund, but it does not always do so automatically, and each claim type has its own evidence rules and filing window. Amazon has tightened several of those windows, so claims that sit unreviewed can expire. White-label reimbursement means our in-house team does the reconciliation and filing and your agency presents the recovered money as part of its service.
Why it pairs well with account management
Reimbursement work is most effective when the team doing it also sees the account every week: inbound shipments, removals and returns. We run it alongside white-label Amazon account management, or as a standalone add-on for clients your agency already manages. For a one-off review start with a white-label Amazon audit. Vendor (1P) clients have a different issue, shortage and chargeback deductions, which we cover in white-label Vendor Central management.
Software or a managed team?
Reimbursement software can flag discrepancies, but someone still has to check the evidence, file cases that hold up and follow up on rejections. Our team does that work for you under your brand, and reports exactly what was filed and recovered. Brands that want to work with us directly can see Amazon reimbursement services.
How to choose a white-label partner
Before you hand a partner a client, ask six questions. Is the team in-house or freelance? Will they sign an NDA and a non-solicit? Do reports and audits go out under your brand? Do they work in your Slack or project tool? Is access granted through platform permissions rather than shared passwords? And can you start with one client without a long contract? We answer yes to every one: our team is in-house, we work in your Slack or ClickUp, and every report and audit carries your logo. See how to choose the best white-label Amazon agency for a fuller checklist.
Why agencies choose CommerceKind
CommerceKind has helped generate $100M+ in revenue for client brands, manages 60+ brands in-house and $3M+ in monthly ad spend, is an Official TikTok Shop Partner with a 10K+ creator network, and is rated 4.4/5 on Trustpilot from 13 reviews. See how the program works on for agencies and our agency partnership program.
Brands that work with us
A few of the 60+ brands CommerceKind works with.
Frequently asked questions
Who offers white-label Amazon FBA reimbursement for agencies?
CommerceKind does. Our in-house team reconciles FBA inventory, customer return and inbound shipment data, files valid reimbursement claims and follows up on rejections for agencies’ clients, under the agency’s brand, with an NDA and a non-solicit.
Which FBA reimbursement claims do you file?
Lost and damaged inventory in Amazon’s fulfilment network, customer returns where the unit never came back to inventory, and inbound shipment discrepancies, plus follow-up on claims Amazon rejects.
How far back can claims go?
It depends on the claim type and Amazon’s current policy, and Amazon has shortened several filing windows. That is why we reconcile regularly rather than once a year, and start every engagement with an audit of what is still claimable.
Is filing reimbursement claims safe for the account?
Yes. Filing valid reimbursement claims is permitted under Amazon’s seller policies. We file only claims supported by the account’s own data.
How does access to the client’s account work?
The client adds our team through Seller Central user permissions, which they control and can remove at any time. We never ask for shared passwords.
Will you ever contact or pitch my clients?
No. We sign an NDA before you share any client details and a non-solicit agreement, and we never approach, contact or market to your clients. You own the relationship.
Do you need my client’s login or password?
No. Access is granted through the platform’s own user-permission tools, which your client controls and can remove at any time. We never ask for shared passwords.
Can my agency start with just one client?
Yes. Most partners start with one client account to see how we work. There is no lock-in, and you add clients when you’re ready.
What proof can CommerceKind share?
CommerceKind has helped generate $100M+ in revenue for client brands, manages 60+ brands in-house and $3M+ in monthly ad spend, is an Official TikTok Shop Partner with a 10K+ creator network, and is rated 4.4/5 on Trustpilot from 13 reviews.
Where is CommerceKind based?
CommerceKind is headquartered in Jacksonville, Florida, and partners with agencies across the US and internationally.
Add reimbursement recovery
to your agency?
Book a free partner call. We’ll explain how we’d run reimbursement recovery for your clients under your brand.
Book a strategy call